Frequently Asked Questions

Hotel booking information
Hotel room amenities
Hotel location
Rooms & Kitchens
Hotel booking & cancelation

 

Hotel Information

The standard check-in time for the guests is 12:00 PM and the check-out time is 10:00 AM.

At the time of check-in, we will ask you for any Indian national ID proof (E.g. driving licence/pan card/voter id/Aadhar card). Foreign national guests will have to present their valid passport and visa details prior to arrival to confirm the check-in.

The standard check-in time for the guests is 12:00 PM and the check-out time is 10:00 AM. In case you are arriving early, please inform us in advance so that we can do our best to have your room(s) available for early check-in.

Yes you can. Just make sure the guest(s) carries the required documents and identify proofs for verification purpose at the time of reaching the MOYDOM boutique hotels.

All MOYDOM rooms at our boutique B & B properties have cupboards to keep your luggage. Some of our rooms also have safe locker to keep valuables as well.

The parking facility may be available at some of our B & B boutique properties. For information about one of our specific property, please check the hotel information detail page on our MOYDOM website.

Laundry facilities are available in most of our properties but it is a charged service. Please confirm the price before ordering the laundry services in any of our boutique bed and breakfast (B&Bs) and properties.

We advice our guests to make their own arrangements for their transport.

Yes, our reception service is available 24 hours to help you have a plesant stay in our property.

Our staff speaks in English, Hindi, Punjabi languages.

No, a mini-fridge cannot be rented.

We offer services in terms of security, cleanliness, hygiene, and luxury stay experiences keeping in mind the needs of frequent business or leisure travelers at MOYDOM properties.

Pets are not allowed in MOYDOM property due to hygienic reasons.

WiFi is available in all rooms and is free of charge. Guests can enjoy the NETFLIX movies on their TVs free of cost.

Yes, guests can rent a car either through MOYDOM or from one of the local car-rental specialists available around the B &B property.

We are really sorry if you faced any problem while booking. Please write us at booking@moydom.in or call us on +91- 9911600051. We will do our best to address our concerns.

Guests can make booking payment via multiple payment methods such as credit card, debit card, net- banking, PayPal, and Offline payment. In offline mode there is an option to pay at reception counter directly or in the bank details provided at the time of booking. After depositing payment, transaction/banking receipt should be sent to MOYDOM at booking@moydom.in to confirm the room booking.

We accept Patym, Visa and Mastercard (Credit/Debit Card) payments at our properties for making payments.


Room amenities

All our valued guests are entitled to following in their rooms to make their stay pleasurable.

free WiFi
Air-conditioning
Flat-screen TVs
Laundry

Yes, a continental breakfast is included as part of the B and B's room booking. Guests will have to pay for the lunch and the dinner they order.

With a mordern modular kitchen and with 24 hours CHEF available, guests are served home cooked meals. Guests are served Continental, Vegetarian, Asian, and American menu items.

Guests are served Continental,nom Vegetarian, Asian, and American items.

The number of people depends on whether you are booking a single room or an appartment (set of 4-5 rooms on a single floor). Usually children below 5 years are allowed in a room with two adults. Extra bed for an adult will be provided at a nominal charge on request. For children below 3 years, we can provide a crib on request (subject to availability). Children in the age group of 6-12 years are charged at a nominal charge and those above the age of 12 years are charged at an adult tarrif.

Yes, all the rooms at MOYDOM properties have attached bathrooms (Private bathrooms) with showers and hot and cold running water tabs.

MOYDOM properties do not have a lift. We usually have 2-3 floor properties.

We have glass enclosures with fitted showers inside which guests can stand and take showers in the bathroom.

Yes, we provide newspapes in the rooms.

Room heaters can be provided on request at an additional cost of Rs 400 per day.

Extra bed can be arranged on request and it will be an extra charge. Providing the extra bed will depend on the maximum permissible occupancy of the room type you have booked.


Localities

The popular landmarks around are as follow:
Lotus Temple
ISKCON Temple
Hazrat Nizammudin Railway Station
Humayun's Tomb
Lodhi Gardens
Tughlaqabad Fort
India Gate
Red Fort
Swaminarayan Akshardham

The Delhi International Airport is the closest airport which is about 16.5 Km from the MOYDOM property.

The leading hospitals such as Escorts, Fortis, Holy family, and Apollo Hospital are close to the property in case of an emergency.

Laundry facilities are available in most of our properties but it is a charged service. Please confirm the price before ordering the laundry services in any of our properties.

The nearest metro station is the Sukhdev Vihar station which is on magenta line of Delhi metro railways.


Rooms & Kitchens

Yes, MOYDOM has a modular kitchen with 24 Hrs Chef available to cater to guests' orders. Guests are served Continental, Vegetarian, Asian, and American dishes.

Each guest enjoys a privae bathroom with facilities like cold/hot water taps and shower with towels and nakpins.

The size of the bed vary between the rooms based on the room type. Some rooms have extra-large beds, some rooms have standard single and double beds.

Yes, we only offer non-smoking rooms. For the health and safety of the guests, smoking is not permitted inside the MOYDOM property.

No, we do not offer restaurant type services for outside guests.

We always try our best to fulfil desires of our valuable guests. Please contact our reception in case of your special requirements.


Cancellation & Refund policy

Here are our cancellation policy:
- If you cancel your booking 72 hours or more prior to your arrival time, there is no cancellation charges applicable.
- If cancellation is received between 0-72 hours of the arrival time - one night cost will be charged as cancellation fee.
- In case guests doesn't Show up on check-in date - the entire booking amount will be charged as cancellation fee.

The refund process will be initated within 48 of receiving the cancellation request and the payment should be credited with 5-7 business days after initiating the refund.

If you do not show-up (No Show) on the intended check-in date, the entire booking amount will be charged as cancellation fee.

Guests may cancel their booking over the telephone by calling on +91-9911600051 and our travel advisors will be able to help you. We are open 24/7. Additionally, guests may cancel their booking by logging to their My Account and clicking on the specific booking to view detail from where they can initiate the cancellation process?

Yes. Just call us on +91- 9911600051 or email us on booking@moydom.in with your booking details and our customer care representative will be happy to assist you with the revised booking. The booking confirmation will depends on the availability of rooms on the desired date(s).

You can log in to My Booking section by clicking on Login/register link from top navigation menu and entering your registered email id and password. In case, you have forgotten your account password, click on "Lost your password?" link on the Login/Register page to recover your password.